HELP & SUPPORT

FREQUENTLY ASKED QUESTIONS

Just answers. Everything you need to know about Yaki Ya! — from our Halal certification and menu to ordering, branches, and rewards.

Can’t find your answer ?
Drop us a message by visiting our Contact Us page — our team responds within 24 hours.

01 - FOOD & MENU

Is all your food Halal?

Yes — every single item across all Yaki Ya! branches is 100% Halal certified, including our meats and sauces which are all made in-house. We are certified by the HMB (Halal Monitoring Board), one of the UK’s most trusted Halal certification bodies. Our licence is reviewed regularly to ensure we remain 100% Halal, 100% of the time. No exceptions, no compromise. Verified by HMB — hmbhalal.com

Do you serve alcohol?

No — Yaki Ya! is a fully alcohol-free restaurant. We are committed to providing a comfortable dining experience for everyone, and that means no alcohol served at any of our branches. Enjoy our full menu with a soft drink, juice, or one of our other beverages instead.

Do you serve pork?

No — pork and pork-derived ingredients are not used anywhere across our menu. As a fully Halal certified restaurant verified by the HMB (Halal Monitoring Board), you can dine with complete confidence that everything on your plate meets the highest Halal standards.

What is your most popular dish?

Our Teriyaki Bowl is the hero. It’s the dish that built the Yaki Ya! following — bold flavour, signature sauce, made fresh every time. Once you try it, you’ll understand why the queues keep coming back.

Is your food freshly made?

Yes — every dish is cooked fresh to order. No pre-made shortcuts, no reheated corners cut. Just real cooking, fast.

What dishes do you serve?

Our menu is built around bold Japanese flavours — from our signature Teriyaki Bowls and slow-simmered Ramen, to crispy Katsu Curry, wok-fired Yakisoba Noodles, Udon Soup, Poke Salad, and Mixed Starters. Something for everyone, every time.

Do you cater for vegetarians or vegans?

We do! Several of our dishes are vegetarian-friendly, including our Poke Salad and select teriyaki bowls. Look for the V badge on our menu. Our team is always happy to guide you through the best options for your diet.

Where can I find allergen information?

Our full allergen chart is available to download here — [Download Allergen Chart]. It lists every dish and the allergens present. If you have a severe or complex allergy, please speak directly to a team member before ordering — your safety comes first and we’ll do everything we can to help.

Do you have a kids menu?

We don’t have a dedicated kids menu, but many of our dishes are big hits with younger guests — katsu curry and teriyaki bowls especially. Portions are generous so sharing is always a great option. Ask our team for recommendations.

02 - ORDERING & DELIVERY

How does Click'N'Collect work?

It’s simple — order online through our Click’N’Collect page, choose your nearest branch, pay securely, and your food will be ready in as little as 15 minutes. No queuing, no waiting around — just click, collect, and eat.

Can I get Yaki Ya! delivered to my door?

Yes! We’re on Uber Eats and other delivery platforms. Search Yaki Ya! on your preferred app and check availability for your postcode. Delivery coverage varies by branch, so if your area isn’t available yet — it might be soon.

Can I customise my order?

Many dishes can be customised — swapping proteins, adjusting spice levels, or removing certain ingredients. Look for the options on each item when ordering online. For more specific requests, ordering in person or calling your branch directly is always the best way.

Can I cancel or amend my order after placing it?

Because everything is made fresh and quickly, we have a very short window to make changes. Please contact your branch immediately after placing your order. Once preparation has started, we may not be able to make amendments — so double-check before you confirm!

Do you take phone orders?

This varies by branch. Check Click’N’Collect page to find the nearest branch’s contact details and to confirm whether phone ordering is available.

03 - PORTIONS & VALUE

Are your portions big?

Yes. Generous portions are part of the Yaki Ya! experience. Come hungry.

Do you offer meal deals or bundles?

Yes — we regularly offer meal deals, combo offers, and limited-time promotions. Check in-store or follow us on social media so you never miss a deal.

04 - BRANCHES & BOOKING

Where are your London branches?

We currently operate across London including :

Bang Bang Oriental Food Hall, Colindale
Finchley Road
Edgware Station

Visit our Click’N’Collect page for full addresses, opening times, and contact details — and follow us on social media to be the first to hear about new openings.

Do you have branches outside the UK?

Yes! We have a branch in Madinah, Saudi Arabia and we are actively expanding across the Kingdom to Jeddah and Riyadh this year. Watch this space — follow us on social media to stay updated on new openings.

What are your opening hours?

Opening hours vary by branch. You can find accurate, up-to-date hours for each location on our Click’N’Collect page or directly on Google.

How do I book a table?

No reservation is needed for most visits — walk-ins are always welcome. For larger groups, we recommend contacting your nearest branch in advance. You can also book online through our Click’N’Collect page — simply select your preferred branch and choose a time that works for you.

Do I need a reservation?

No reservation needed for most visits. For larger groups we recommend contacting the branch in advance to make sure we’re ready for you.

Do you have parking?

Parking availability varies by location. We recommend checking Google Maps for your nearest branch or contacting the branch directly for the most accurate information.

Can you cater for large groups or private events?

Absolutely — we love feeding a crowd. Get in touch via our Contact Us page with your event details date, group size, location and, our team will come back to you with a tailored plan.

05 - EXPERIENCE & SUSTAINABILITY

What is the dining experience like?

Fast when you need it. Relaxed when you want it. Warm interiors, friendly service, and food that hits every time.

Is Yaki Ya! family-friendly?

Yes — we welcome everyone. Great food, comfortable space, and something for every taste on the table.

Can I dine in?

Yes. All our locations offer dine-in, takeaway, and delivery options. Come in, sit down, and enjoy.

Why is there sometimes a queue?

Because people know what’s good. We keep things moving fast — worth the wait.

Is your packaging eco-friendly?

Yes. Our packaging is made from plant-based and recyclable materials where possible. Better for you, better for the planet.

What is the "Eat to Feed" initiative?

Great food should do great things. A portion of our impact goes toward supporting children in need through our Eat to Feed programme. When you eat with us, you’re helping feed a brighter future. Learn More

Has Yaki Ya! won any awards?

Yes — we’re proud to be recognised as an ARTA Winner, recommended by Restaurant Guru and Restaurantji, and named as a UberEats Finalist. London voted and we’re honoured by every bit of it.

06 - REWARDS

Do you have a loyalty rewards programme?

Yes! Our Yaki Ya! Reward card is available in branch — just ask a team member at the till to get yours today. Collect stamps every time you order and earn a free dish or drink as your reward. Rewards vary seasonally so there’s always something new to look forward to!

Can I sign up to the rewards programme online?

Yes! You can sign up digitally and start collecting your Yaki Ya! Reward stamps online — Join Yaki Ya! Reward. Ask a team member in branch to get your physical card too.

07 - FRANCHISE & CAREERS

How do I apply for a Yaki Ya! franchise?

We’re actively expanding across the UK and beyond. If you’re passionate about the brand and want to bring Yaki Ya! to your city, visit our Franchise page to learn more and submit an enquiry. Our franchise team will walk you through everything.

What does it cost to open a Yaki Ya! franchise?

Franchise investment details are discussed directly with our team as part of the application process. Every location is different — visit our Franchise page and get in touch to start the conversation.

Are you hiring?

Yes, we’re always on the lookout for passionate people to join the Yaki Ya! family. Send your CV and a brief introduction via our Careers page and we’ll be in touch.

STILL HAVE A QUESTION?

Our team is ready to help — we’re just a message away.